Field Service Engineer (Medical)

Esco Healthcare; Horsham (PA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Employer paid short term disability.

Employer paid life insurance.

Paid time off.

401k match.

Job summary

Esco Healthcare is seeking a Field Service Engineer to ensure customers have a superior experience with IVF medical products. The role requires strong customer-facing skills, hands-on problem solving, and travel across the US to install, test, and service equipment.

You will provide technical support and training, assist sales with inquiries, and manage parts inventory. Candidates should hold a Bachelor's degree in biomedical, electrical, or mechanical engineering and be able to lift 50+ pounds.

Qualifications

• Knowledge of life science applications.
• Ability to travel up to 85% across the US and occasional international travel.
• Ability to lift 50+ pounds and work in a team environment.

Responsibilities

• Install, test, service, and market IVF medical equipment across the US.
• Provide technical support and training to customers.
• Assist sales with technical inquiries and recommend suitable products.
• Inspect and test products in warehouse prior to shipment for smooth installation.
• Organize inventory of replacement parts and manage stock levels.
• Maintain service logs and communicate with factory for parts shipments.
• Attend trade shows to support sales with technical knowledge.

Skills

Customer-facing

Troubleshooting

Training

Travel ready

Sales support

Inventory management

Education

Bachelor's degree in biomedical, electrical or mechanical engineering

Job description

JOB PURPOSE

The Field Service Engineer is responsible with ensuring that our customers have a superior experience with our IVF Medical products. This role requires superlative customer -facing skills, and being adept in hands-on problem solving, providing technical support & training, manage schedule & inventory, provide design feedback, and a sense of adventure to travel & discover new things. This role will also assist with sales and introduce consumables from our partners Allwin when customer-facing within IVF clinics and territories in the US.

Job Requirements

• 85% travel across US,(occasional International) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Support our sales team on technical inquiries, and able to offer the most suitable products.
• Provide product and service training so customers are confident with our products.
• Inspect and test the products in warehouse prior to shipment, for smooth installation.
• Organize and identify inventory of replacement parts and order stock, to ensure smooth operations.
• Maintain a complete service log to keep track on service issues.
• Communicate directly with factory, issue Defect Reporting Form, and track parts shipment.
• Analyze and quote proper replacement parts. Manage, send, and keep track of ordered parts.
• Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
• Attend trade shows to assist in selling IVF medical equipment and Allwin consumables based on technical knowledge and field experience.

Requirements

• Bachelor's degree in biomedical, electrical or mechanical engineering.
• Knowledge of life science applications and laboratory equipment.
• Possess valid US passport, driver's license, and credit card for traveling.
• Being able to lift 50+ pounds.
• Able to work in a team-based environment and help other team members in need.
• Able to pass the substance and background check.

Benefits

• Medical, dental and vision insurance.
• Employer paid short term disability.
• Employer paid life insurance.
• Paid time off.
• 401k match.