Technical Service Engineer (North America)

Vitrolife & Igenomix Brasil, part of Vitrolife Group; San Francisco (CA); À distance; USD 85 000 - 95 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Holidays

401(k) with Employer Match

Medical, Dental, Vision

IVF Coverage

GAP Insurance

Life and AD&D

Disability Insurance

AFLAC Supplemental Policies

EAP

FSA & HSA

Résumé du poste

Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States to join our North America team. You will install, maintain, and repair advanced fertility laboratory equipment and provide expert technical support to customers.

This full-time role requires extensive travel (up to 80%), on-call rotation nights and weekends, and collaboration with cross-functional teams to ensure equipment performance and customer satisfaction.

Qualifications

• Minimum: Associate degree in a technical or engineering program.
• Preferred: Bachelor’s degree in engineering or related field.
• Minimum: 1–2 years in a technical or engineering role.
• Preferred: 4–8 years in technical service, engineering, or equipment repair.
• Hands-on experience with hardware and software.
• Familiarity with IT troubleshooting and networking.

Responsabilités

• Perform routine maintenance on lab equipment and capital systems.
• Install equipment at customer sites per specifications.
• Troubleshoot and repair equipment remotely and onsite.
• Provide timely technical support to customers and internal teams.
• Document service activities and maintain records.
• Travel to support installations and training.
• Collaborate with cross-functional teams.
• Maintain high customer satisfaction through proactive communication.

Connaissances

Electromechanical systems

IT networking

Diagnostic skills

Customer-facing communication

Independent work

Travel coordination

Formation

Associate degree in technical or engineering

Bachelor’s degree in engineering or related field

Outils

Hardware assembly

Software configuration

Networking

System integration

Description du poste

• Medical, Dental, Vision

After Sales

• Philadelphia, Northern California
• Fully Remote

Technical Service Engineer (North America)

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Vitrolife Group is seeking an experienced Technical Service Engineer based in the Northeastern United States, preferably Pennsylvania, to join our team.

In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of advanced fertility laboratory equipment while providing exceptional technical support to customers throughout North America. You will serve as a trusted technical partner, ensuring equipment performance, reliability, and customer satisfaction.

This is a full-time position with nights and weekends available for on call rotation with the other service team members.

Key Responsibilities

• Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems
• Install capital equipment at customer sites according to specifications
• Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite
• Provide timely and professional technical support to customers and internal teams
• Document service activities and maintain accurate records
• Collaborate with cross-functional teams to resolve complex technical issues
• Maintain a high level of customer satisfaction through proactive communication
• Travel extensively (minimum 80%) to support installations, service calls, and training

Qualifications

Education:

• Minimum: Associate degree in a technical or engineering program
• Preferred: Bachelor’s degree in engineering or related field

Experience

• Minimum: 1–2 years in a technical or engineering role
• Preferred: 4–8 years in technical service, engineering, or equipment repair

Technical Repair Experience

• Hands-on experience with hardware assembly and software configuration
• Familiarity with IT troubleshooting, networking, and system integration
• Experience in electronic or pneumatic systems preferred

Knowledge, Skills, And Abilities

• Strong understanding of electromechanical systems, including pnemation
• Advanced PC knowledge: hardware assembly, software setup, and networking
• Skilled in diagnosing and resolving technical issues across IT and lab equipment
• Professional appearance and communication in customer-facing settings
• Organized, logical, and detail-oriented approach to problem-solving
• Ability to follow protocols and ask clarifying questions when needed
• Comfortable working independently and managing extensive travel schedules

Benefits

• Paid Time Off and 10 Paid Holidays
• 401(k) with Employer Match
• Medical, Dental, Vision
• IVF Coverage to support family building needs
• GAP Insurance
• Basic Life and AD&D Coverage
• Short- and Long-Term Disability
• Optional AFLAC Supplemental Policies
• Employee Assistance Program (EAP)
• Flexible Spending & Health Savings Account

An offer of employment is contingent on the successful passing of a background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.

Department After Sales Locations Philadelphia, Northern California Remote status Fully Remote Salary $85,000 - $95,000/year Employment type Full-time

Contact Andrea Goodison Human Resources Director, North America

About Vitrolife Group

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.

Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.

The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.