IVF Equipment Field Service Engineer

CooperSurgical; Livingston (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Job summary

CooperSurgical in Livingston, NJ is seeking a field service engineer who installs, calibrates, maintains, repairs, and validates IVF equipment across North America. You will document service activity in D365 CRM and coordinate with sales teams as needed.

The role requires a technical Bachelor’s degree, training certifications, strong troubleshooting, and willingness to travel. The company offers a comprehensive compensation package including medical coverage and a 401(k).

Qualifications

• Basic understanding of medical device service.
• Foundational knowledge of microscopy and lab environments.
• Ability to follow procedures and work under guidance.
• Basic troubleshooting skills (electrical and mechanical).
• Strong organizational and communication skills.
• Familiarity with MS Office; CRM exposure preferred.

Responsibilities

• Obtain certifications to install and service assigned IVF equipment.
• Perform equipment installations following standard procedures.
• Perform routine service, maintenance, calibration, and validation tasks.
• Provide basic technical support to customers and sales teams.
• Assist in troubleshooting and repair activities.
• Maintain accurate paperwork and device history records in D365.
• Support workshops and trade shows (setup and teardown).
• Manage travel logistics and expense reporting.
• Participate in training and team meetings.

Skills

Medical device service

CRM exposure

Communication skills

Education

Bachelor’s Degree in technical discipline

Biomedical Equipment education a plus

Tools

MS Office

D365 CRM

Job description

CooperSurgical in Livingston, NJ is seeking a field service engineer who installs, calibrates, maintains, repairs, and validates IVF equipment across North America. You will document service activity in D365 CRM and coordinate with sales teams as needed.

The role requires a technical Bachelor’s degree, training certifications, strong troubleshooting, and willingness to travel. The company offers a comprehensive compensation package including medical coverage and a 401(k).