Fertility Donor & Program Coordinator

Ivy Fertility; Bellevue (WA); On-site; USD 68,770,000 - 91,693,000; Full time

Job summary

Pacific Northwest Fertility & IVF Specialists in Bellevue, WA seeks a dedicated 3rd Party Specialist to support donor programs and patient coordination at our Bellevue or Seattle location.

Responsibilities include coordinating with patients, egg donors, gestational carriers, handling routine admin tasks, scheduling visits, maintaining HIPAA and EMR standards, and building referrals with partner clinics.

Qualifications

• College graduate.
• Minimum 1 year work experience in customer service.
• Preference for candidates with clinic-based experience.
• Knowledge of HIPAA compliance, ASRM guidelines, and FDA regulations a plus.
• Experienced in EMR, Microsoft Word, Outlook, and Excel; SharePoint and Medical Billing Software a plus.
• Excellent communication skills both verbally and in writing.

Responsibilities

• Cooperates with annual internal audits.
• Follows protocols established for organization of multiple programs and responsibilities.
• Coordinates with patients, egg donors, and gestational carriers, in person, verbally, and in writing.
• Perform time sensitive administrative duties such as same day lab result follow up via phone, email and fax
• Assist patients with completion of forms for grants, pharmacy requests, prior authorizations and other items as needed
• Scheduling patient visits and assistance with arranging testing at clinic and outside locations, both domestic and international
• Assists with donor recruiting efforts.
• Maintains relationships with other fertility clinics, Ob/Gyn offices, and donor agencies to promote partnerships and referrals.
• Assists with other duties within the donor program as assigned.

Skills

Customer service

Communication skills

Detail-oriented

Tech savvy

Education

College degree

Tools

EMR

Microsoft Word

Outlook

Excel

SharePoint

Medical Billing Software

Job description

Pacific Northwest Fertility & IVF Specialists in Bellevue, WA seeks a dedicated 3rd Party Specialist to support donor programs and patient coordination at our Bellevue or Seattle location.

Responsibilities include coordinating with patients, egg donors, gestational carriers, handling routine admin tasks, scheduling visits, maintaining HIPAA and EMR standards, and building referrals with partner clinics.