IVF Donor Programs Coordinator

Coopervision; Rockville (MD); On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Medical coverage

401(k)

Fertility benefits

Paid time off

Job summary

CooperSurgical is seeking a donor program operations coordinator to manage egg donor accounts and ensure supply needs are met. You will review applications, enter data, and coordinate with QA and genetics to ensure regulatory compliance.

The role requires at least two years in a customer-service field, proficiency in Excel/Word/PowerPoint, and strong communication skills with clinical facilities.

Qualifications

• Experience with CRM or EMR programs preferred and excellent project management and customer service skills.
• Intermediate or advanced skill in Excel, Word and PowerPoint. Advanced preferred.
• Ability to analyze data, follow instructions, and handle multiple tasks.
• Fluency in English; able to communicate with clients and colleagues professionally.
• Languages beyond English (Spanish, French, Portuguese) appreciated but not required.

Responsibilities

• Maintains partnerships with nurses, donor egg agencies, and facilities for timely issue resolution.
• Reviews donor applications according to guidelines and regulations.
• Entrusts data entry of donor information and photos; ensures accuracy for client view.
• Requests and reviews donor screening results and ensures regulatory compliance.
• Coordinates with QA and Genetics to ensure donor eligibility and proper distribution.

Skills

CRM/EMR familiarity

Excellent communication

Multilingual (Spanish, French,Portugu​

Interpersonal skills

Attention to detail

Education

Bachelor’s degree preferred

High School Education

Tools

Excel

Word

PowerPoint

Job description

CooperSurgical is seeking a donor program operations coordinator to manage egg donor accounts and ensure supply needs are met. You will review applications, enter data, and coordinate with QA and genetics to ensure regulatory compliance.

The role requires at least two years in a customer-service field, proficiency in Excel/Word/PowerPoint, and strong communication skills with clinical facilities.