Fertility Partnerships & Patient Services Coordinator

Generation Next Fertility; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Generation Next Fertility in New York, NY is seeking a Third-Party & Patient Services Coordinator to lead the clinic’s third-party reproduction program from inquiry through treatment completion.

You will oversee donor, gestational carrier, and embryo cases, coordinating with physicians, donors, agencies, and patients while ensuring regulatory compliance and a high-quality patient experience. This nonclinical role requires strong communication and project coordination skills.

Qualifications

• Excellent written and verbal communication skills with empathy and clarity.
• Strong emotional intelligence and interpersonal skills to support patients, donors, and carriers.
• Ability to triage patient and donor calls and emails promptly and effectively.
• Experience distributing educational materials and consent forms so patients understand treatments and procedures.
• Collect and document patient histories, treatment goals, preferences, and concerns for physician review.
• Knowledge of regulatory requirements and ability to support compliance in third-party programs.

Responsibilities

• Coordinate donor, recipient, and gestational carrier cycles from inquiry to treatment completion.
• Lead nonclinical patient service coordination under the Third-Party Director.
• Collaborate with physicians, nurses, and staff to ensure timely milestones and smooth workflows.
• Maintain oversight of case checklists, documentation, and regulatory compliance.

Skills

Communication skills

Emotional intelligence

Triage calls

Education materials

Documentation

Regulatory compliance

Tools

Excel

EMR systems

Job description

Generation Next Fertility in New York, NY is seeking a Third-Party & Patient Services Coordinator to lead the clinic’s third-party reproduction program from inquiry through treatment completion.

You will oversee donor, gestational carrier, and embryo cases, coordinating with physicians, donors, agencies, and patients while ensuring regulatory compliance and a high-quality patient experience. This nonclinical role requires strong communication and project coordination skills.