Patient Access & Front Desk Experience Coordinator

CCRM Fertility; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid time-off and holidays

Life Insurance

Employee Assistance Program

Flexible spending including Dependent

Health Savings Account

Bonus Potential

Over-time Pay

Weekend Shift Differential Pay

Job summary

CCRM Fertility in Boston is seeking a friendly Patient Access Coordinator to welcome patients, collect information, and support front desk operations. You will be the first point of contact, answer phones, verify insurance, and help patients navigate their visits.

Join a team focused on compassionate care in a collaborative environment. Prior experience with Athena is preferred; weekend/evening shifts may be required. The role offers PTO, benefits, and opportunities for professional growth.

Qualifications

• High School Diploma or GED required.
• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women's health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Responsibilities

• Greet and register patients, answer phones, and collect patient information.
• Process insurance details, co-pays, and pre-payments as needed.
• Schedule or reschedule appointments and manage no-shows.
• Monitor the Athena system inbox and eligibility queues.
• Protect patient confidentiality and secure the facility at close.
• Provide front office administrative support for the practice.

Skills

Administrative experience

Weekend/evenings availability

Education

High School Diploma or GED

Tools

Athena

Job description

CCRM Fertility in Boston is seeking a friendly Patient Access Coordinator to welcome patients, collect information, and support front desk operations. You will be the first point of contact, answer phones, verify insurance, and help patients navigate their visits.

Join a team focused on compassionate care in a collaborative environment. Prior experience with Athena is preferred; weekend/evening shifts may be required. The role offers PTO, benefits, and opportunities for professional growth.