Fertility Care Concierge: Patient Experience

Pinnacle Fertility; Saginaw (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision insurance

PTO

Holidays

Retirement plan

Job summary

Pinnacle Fertility in Michigan is seeking a Patient Experience Coordinator to ensure a seamless, welcoming patient journey. You will be the first point of contact, handling administrative tasks and scheduling while collaborating with clinical staff.

The full-time, onsite role runs Monday–Friday, 7:15 AM–3:45 PM with flexible times as needed. Requirements include a high school diploma, 1–2 years in medical office or front desk, strong communication, EMR proficiency, and occasional Spanish

Qualifications

• High school diploma required.
• 1–2 years in a medical office, customer service, or front desk role.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication

Organization

Multitasking

EMR proficiency

Computer skills

Spanish (bilingual)

Education

High school diploma

Job description

Pinnacle Fertility in Michigan is seeking a Patient Experience Coordinator to ensure a seamless, welcoming patient journey. You will be the first point of contact, handling administrative tasks and scheduling while collaborating with clinical staff.

The full-time, onsite role runs Monday–Friday, 7:15 AM–3:45 PM with flexible times as needed. Requirements include a high school diploma, 1–2 years in medical office or front desk, strong communication, EMR proficiency, and occasional Spanish