Patient Experience Coordinator

Pinnacle Fertility

Ohio

On-site

USD 26,174 - 28,929

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

A leading fertility care platform is seeking a Patient Experience Coordinator in Toledo, Ohio. This full-time, onsite role involves welcoming and assisting patients, managing calls, and maintaining patient records. The ideal candidate will have at least 1-2 years of experience in a medical office and strong communication skills. Comprehensive benefits are offered including healthcare and paid time off.

Qualifications

1-2 years of experience in a medical office, customer service, or front desk role.

Responsibilities

Welcome and check in patients, verify personal and insurance information.
Answer and manage incoming calls, schedule appointments.
Maintain accurate patient records and process billing information.
Ensure the reception area is clean and organized.
Assist with additional projects and administrative duties.

Skills

Strong communication

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Experience Coordinator role at Pinnacle Fertility

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at IVF Michigan & Ohio in Toldeo, Ohio. This is a full-time, onsite role working Monday-Friday from 8:00 AM - 4:30 PM.

Key Responsibilities

Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
Maintain accurate patient records, process billing information, and collect copays.
Ensure the reception area is clean, organized, and welcoming for all visitors.
Assist with additional projects and administrative duties as assigned.

Position Requirements

Education: High school diploma or equivalent required.
Experience: 1-2 years of experience in a medical office, customer service, or front desk role.
Skills: Strong communication, organizational, and multitasking skills; Proficiency with electronic medical records (EMR) and basic computer skills; Bilingual in Spanish is a plus.
Hourly Rate: $19.00-$21.00 an hour (final offers based on experience, skills, and qualifications).

Compensation & Benefits

Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. We foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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