Fertility Patient Care Concierge

Generation Next Fertility, PLLC; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

Generation Next Fertility, PLLC is seeking a Patient Care Coordinator to deliver exceptional patient experiences across the fertility journey. You will coordinate appointments, support physicians and clinical staff, and ensure smooth communication from initial inquiry through completion of care.

The ideal candidate is patient-focused, proactive, and thrives in a fast-paced healthcare setting, with strong organizational and multitasking abilities.

Qualifications

• Strong customer service, patient relations, and communication skills required.
• Excellent verbal and written communication abilities.
• Highly organized with strong attention to detail and problem-solving skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive, professional, and team-oriented attitude.
• Experience with electronic medical records and healthcare software preferred.
• Proficiency with Microsoft Office Suite and general office equipment.
• Prior healthcare, fertility, medical office, concierge, hospitality, or patient coordination experience preferred.
• Knowledge of fertility treatment and reproductive healthcare is a plus.

Responsibilities

• Provides exceptional customer service to patients, visitors, and team members.
• Creates a welcoming, supportive, and compassionate environment for patients and their families.
• Answers patient inquiries and serves as a resource throughout the patient journey.
• Optimizes patient satisfaction through proactive communication and follow-up.
• Assists with patient check-in, check-out, scheduling, and medical record coordination.
• Scribes during physician consultations and follow-up appointments, ensuring accurate documentation within the electronic medical record.
• Reviews physician instructions and communicates treatment plans, medication directions, testing requirements, and follow-up recommendations to patients.
• Conducts patient outreach and follow-up throughout IVF, fertility preservation, donor, gestational carrier, and other fertility treatment cycles.
• Sends and responds to patient portal messages, emails, and other patient communications.
• Coordinates treatment milestones and assists patients in completing required steps throughout their care.
• Documents patient interactions and communications accurately and in a timely manner.
• Escalates clinical questions, concerns, or urgent matters to the appropriate provider or clinical team member.
• Collaborates closely with physicians, nurses, care coordinators, financial coordinators, and administrative staff to ensure continuity of care.
• Supports various clinical and administrative workflows as assigned.

Skills

Customer service

Patient relations

Communication

Multitasking

Organizational skills

Team player

Job description

Generation Next Fertility, PLLC is seeking a Patient Care Coordinator to deliver exceptional patient experiences across the fertility journey. You will coordinate appointments, support physicians and clinical staff, and ensure smooth communication from initial inquiry through completion of care.

The ideal candidate is patient-focused, proactive, and thrives in a fast-paced healthcare setting, with strong organizational and multitasking abilities.