Patient Experience Coordinator

Pinnacle Fertility; Saginaw (MI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Vision insurance

Paid time off and holidays

Job summary

Pinnacle Fertility is seeking a Patient Experience Coordinator Float to ensure a seamless, welcoming patient journey in our fertility care settings. You will be the first point of contact, handling administrative tasks, scheduling, and coordinating with clinical staff in a fast-paced environment.

Ideal candidates are compassionate, customer-service oriented, and proficient with EMR and basic computer tools.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with EMR and basic computer skills.
• Spanish language ability is a plus.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication

Organization

Multitasking

Spanish language (bonus)

Education

High school diploma or equivalent

Tools

EMR software

Job description

Pinnacle Fertility is a leader in physician‑centric fertility care, supporting high‑performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator Float plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer‑service oriented, and thrive in fast‑paced environments. As a Patient Experience Coordinator Float you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

Location & Hours

Saginaw, MI – Monday, Tuesday, Thursday: 7:15 AM – 3:45 PM

Grand Blanc, MI – Wednesday, Friday: 7:45 AM – 4:15 PM

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience: 1‑2 years of experience in a medical office, customer service, or front desk role.
• Skills:
  • Strong communication, organizational, and multitasking skills.
  • Proficiency with electronic medical records (EMR) and basic computer skills.
  • Bilingual in Spanish is a plus.

Compensation & Benefits

• Hourly Rate: $19.00 – $21.00 per hour (final offer based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal‑opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.