Ferry Terminal Specialist - Customer & Operations

Inter-Island Ferry Authority; Alaska; Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Inter-Island Ferry Authority in Hollis, Alaska is seeking a full-time Terminal Agent to support passengers with reservations, ticketing, and daily sales while ensuring safe, efficient terminal operations.

The role combines customer service, administrative accuracy, and hands-on operational duties, including line-handling, loading support, and outdoor work in Southeast Alaska weather. Strong communication and reliability are essential.

Qualifications

• Strong customer service and communication skills.
• Good organizational and time-management skills.
• Strong attention to detail and accuracy.
• Basic computer skills and the ability to learn reservation, ticketing, and internal systems.
• The ability to accurately handle money and complete daily financial reconciliation.
• The ability to work independently and exercise good judgment.
• The ability to learn and apply IFA fares, policies, procedures, and operating requirements.
• The ability to work effectively as part of both the shoreside and vessel operations teams.

Responsabilités

• Assist customers in person and by phone with schedules, fares, reservations, policies, and general travel questions.
• Create and modify passenger and vehicle reservations and issue tickets.
• Collect fares and other payments accurately and securely.
• Balance assigned funds and prepare accurate daily sales reports.
• Maintain the security of funds, tickets, and other accountable materials.
• Help resolve customer questions and travel issues professionally and courteously.
• Assist vessel crews with passenger and vehicle loading and unloading.
• Perform line-handling and other operational duties when needed.
• Help maintain clean, safe, and professional terminal facilities and grounds.
• Follow IFA safety, security, customer service, and operating procedures.
• Perform other duties necessary to support ferry and terminal operations.

Connaissances

Customer service

Communication

Organization

Time management

Money handling

English proficiency

Judgement

Outils

Reservation system

Ticketing system

Internal systems

Description du poste

Inter-Island Ferry Authority in Hollis, Alaska is seeking a full-time Terminal Agent to support passengers with reservations, ticketing, and daily sales while ensuring safe, efficient terminal operations.

The role combines customer service, administrative accuracy, and hands-on operational duties, including line-handling, loading support, and outdoor work in Southeast Alaska weather. Strong communication and reliability are essential.