Ferry Terminal Guest Experience Associate (Part-Time)

Inter-Island Ferry Authority; Craig (AK); On-site; USD 21,000 - 29,000; Part time

Job summary

Inter-Island Ferry Authority is seeking a part-time Terminal Operations Assistant to support daily passenger and vehicle movements at the Craig terminal. The role suits someone who enjoys working with people, stays organized in a busy environment, and works indoors and outdoors.

Typical duties include greeting passengers, answering travel questions, assisting with vehicle staging, coordinating with staff, answering phones, processing basic transactions, and helping those needing assistance.

Qualifications

• Friendly, dependable and comfortable communicating with the public.
• Able to stay calm when it is busy.
• No previous transportation or customer service experience required.

Responsibilities

• Greet and check in passengers.
• Answer basic travel and schedule questions.
• Assist with vehicle staging before loading.
• Communicate with vessel and terminal staff.
• Answer phones and complete basic paperwork.
• Help passengers needing additional assistance.
• Keep terminal areas clean and organized.
• Follow safety and security procedures.
• Support coworkers during busy periods.

Skills

Public interaction

Organizational skills

Job description

Inter-Island Ferry Authority is seeking a part-time Terminal Operations Assistant to support daily passenger and vehicle movements at the Craig terminal. The role suits someone who enjoys working with people, stays organized in a busy environment, and works indoors and outdoors.

Typical duties include greeting passengers, answering travel questions, assisting with vehicle staging, coordinating with staff, answering phones, processing basic transactions, and helping those needing assistance.