Terminal Operations Assistant - SISD Job Posting

Inter-Island Ferry Authority; Craig (AK); On-site; USD 21,000 - 29,000; Part time

Job summary

Inter-Island Ferry Authority is seeking a part-time Terminal Operations Assistant to support daily passenger and vehicle movements at the Craig terminal. The role suits someone who enjoys working with people, stays organized in a busy environment, and works indoors and outdoors.

Typical duties include greeting passengers, answering travel questions, assisting with vehicle staging, coordinating with staff, answering phones, processing basic transactions, and helping those needing assistance.

Qualifications

• Friendly, dependable and comfortable communicating with the public.
• Able to stay calm when it is busy.
• No previous transportation or customer service experience required.

Responsibilities

• Greet and check in passengers.
• Answer basic travel and schedule questions.
• Assist with vehicle staging before loading.
• Communicate with vessel and terminal staff.
• Answer phones and complete basic paperwork.
• Help passengers needing additional assistance.
• Keep terminal areas clean and organized.
• Follow safety and security procedures.
• Support coworkers during busy periods.

Skills

Public interaction

Organizational skills

Job description

The Terminal Operations Assistant supports daily passenger and vehicle operations at a ferry terminal. This position is designed for someone who enjoys working with people, can stay organized in a busy environment, and doesn't mind working both indoors and outdoors.

Typical duties may include:

• Greeting and checking in passengers
• Answering basic travel and schedule questions
• Assisting with vehicle staging before loading
• Communicating with vessel and terminal staff
• Answering phones
• Completing basic transactions and paperwork
• Helping passengers who need additional assistance
• Keeping terminal areas clean and organized
• Following safety and security procedures
• Helping coworkers during busy arrival and departure periods

Qualifications: Applicants should be friendly, dependable, comfortable communicating with the public, and able to remain calm when things get busy. No previous transportation or customer service experience is required.

Schedule: Part-time, approximately 10-20 hours per week, including weekends and some early mornings.

Starting Pay: $18.00 per hour.