Ferry Terminal Manager 1

Alaskajobs; Hoonah (AK); On-site; USD 70,000 - 95,000; Full time

Job summary

The Alaska Department of Transportation and Public Facilities (DOT&PF) is seeking a Ferry Terminal Manager 1 at the Hoonah Wrangell area to supervise and lead a team responsible for vessel calls and traveler services. You will coordinate staff, train personnel, and ensure operations align with AMHS and USCG regulations, including terminal and dock security, line handling, and ramp operations.

Join a dedicated team supporting Alaska's Marine Highway System, contributing to a reliable public

Qualifications

• Experience supervising staff and coordinating schedules.
• Ability to train, coach, and evaluate staff performance.
• Experience assisting travelers and providing information in a public setting.

Responsibilities

• Supervise and coach terminal staff, manage shifts and staffing levels.
• Ensure operations comply with AMHS, USCG regulations and protocols.
• Oversee dock security, line handling, vessel docking, and hydraulic ramp ops.

Skills

Supervision

Problem Solving

Customer Service

Oral & Written Communication

Accountability

Computer Skills

Education

Post-secondary education or relevant public travel experience

Job description

Job Description

ATTENTION DOT&PF EMPLOYEES ONLY!

Are you looking to advance your career at AMHS, and lead and coach an amazing team at the Hoonah Terminal?

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Manager 1 in Wrangell to help us

Keep Alaska Moving!

What you will be doing:

The Ferry Terminal Manager 1 is a supervisory position responsible for independent judgment in employing, training, and coaching assigned staff. This position also coordinates shifts and schedules to meet the staffing needs of the terminal’s vessel calls and traveler volume.

Along with Facility Management, Customer Service, Supervision, and administrative responsibilities, you will ensure that operations are conducted according to AMHS and USCG regulations and protocols, officiate terminal and dock security, line handling, ship docking, and hydraulic ramp operations.

Become an integral part of a local community in the Great State of Alaska, and work with the DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for its members, Alaskans, and its frequent visitors.

Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information:

https://doa.alaska.gov/dop/workplace/benefits/

The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public.

The working environment you can expect:

Working at the Hoonah Ferry Terminal within the Alaska Marine Highway System offers a unique and dynamic work environment nestled amidst the breathtaking natural beauty of Alaska's coastal landscapes. Expect a fast-paced atmosphere during peak ferry arrivals and departures, with a dedicated team coordinating vessel operations, passenger services, and vehicle loading. You'll experience a close-knit community of professionals who thrive in a challenging climate, where winter weather and variable conditions require adaptability and resilience. This environment fosters a strong sense of teamwork, as you collaborate with colleagues to ensure the safe and efficient transport of passengers and cargo, all while enjoying the rugged beauty of the Last Frontier.

Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:

Supervision:

Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Assignments include the authority and responsibility to recommend or independently take action to employ (i.e., appoint, transfer, promote), discipline or discharge, or adjudicate grievances of direct reports.

Problem Solving:

Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Special Note:

Valid Alaska Driver's License.

Facility Security Officer Training and Certification.

To view the general description and example of duties for positions please go to the following link:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

Any combination of education, training, and/or experience that provides the applicant with competencies in

Accountability:

Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Computer Skills:

Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, and organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral and Written Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:

Any combination of post-secondary education and/or experience assisting the general public in making travel plans and reservations and providing travelers with useful travel information, which included researching and maintaining information in a computerized reservations system. Or experience at a commercial dock which included tying and untying vessels, loading or unloading cargo, or assisting embarking or disembarking passengers; and which included extracting and entering information in a computerized manifest or lading system or similar system.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, on-the-job, and military training), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree, apprenticeships, and trade or vocational schools) and short-duration (such as a seminar, professional development, and micro-credentials i.e., computer science, human resources, project management) programs.

Additional Required Information

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