Ferry Terminal Customer Service Associate II

State of Maine; North Haven (ME); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Vacation leave

Sick leave

Health insurance

Dental insurance

Retirement plan

Résumé du poste

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include selling tickets, providing schedules and fares, and assisting the public in person and by phone. The role requires outdoor work in all weather, weekend/holiday coverage, and a TWIC within 30 days of hire.

Qualifications

• Training, education, or experience in office/administrative support demonstrating quality customer service and ability to assist the public.
• Ability to use independent judgment to handle exceptions to assignments, priorities, and schedules.

Responsabilités

• Provide excellent customer service to the public and staff.
• Sell tickets and collect fares according to published tariff.
• Count tickets and money; prepare shift reports and deposits.
• Provide schedules, fares and information by phone or in person.
• Manage vehicle queues outdoors; maintain interior/exterior of terminal.
• Support security training and cover weekends/holidays.

Connaissances

Customer service

Cash handling

Communication

Public interaction

Attention to detail

Formation

Training, education, or experience in office/administrative support

Description du poste

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include selling tickets, providing schedules and fares, and assisting the public in person and by phone. The role requires outdoor work in all weather, weekend/holiday coverage, and a TWIC within 30 days of hire.