Customer Rep Assoc II - Full-Time North Haven

State of Maine; North Haven (ME); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Vacation leave

Sick leave

Health insurance

Dental insurance

Retirement plan

Résumé du poste

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include selling tickets, providing schedules and fares, and assisting the public in person and by phone. The role requires outdoor work in all weather, weekend/holiday coverage, and a TWIC within 30 days of hire.

Qualifications

• Training, education, or experience in office/administrative support demonstrating quality customer service and ability to assist the public.
• Ability to use independent judgment to handle exceptions to assignments, priorities, and schedules.

Responsabilités

• Provide excellent customer service to the public and staff.
• Sell tickets and collect fares according to published tariff.
• Count tickets and money; prepare shift reports and deposits.
• Provide schedules, fares and information by phone or in person.
• Manage vehicle queues outdoors; maintain interior/exterior of terminal.
• Support security training and cover weekends/holidays.

Connaissances

Customer service

Cash handling

Communication

Public interaction

Attention to detail

Formation

Training, education, or experience in office/administrative support

Description du poste

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Maine Department of Transportation

Salary : New employees will start at $24.07 per hour (Step 7)

To view the full salary range of this position,click here.

Office/Bureau : Maine State Ferry Service

Location : North Haven, ME

Opening Date: September 28, 2026

Closing Date: October 12, 2026

Job Description:

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include, but are not limited to:

• Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.Work involves weekends, holidays, and those hours necessary to cover for staff on leave.Perform other duties as required or requested by immediate supervisor.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

To be minimally qualified for this position candidates must provide evidence ofthe following experience:

A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of:Customer Representative Assistant IandCustomer Representative Assistant II.

If you have general questions, please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207-441-4741 or via email at [e-mail]

Why join our team?

No matter where you work across Maine state government, you find employees who embody our state motto—“Dirigo” or “I lead”—as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Wellness – We care about you and your family’s wellbeing, offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee’s pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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