Customer Rep Assoc II - Intermittent

Department of Transportation; North Haven (ME); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave annually

Sick leave 12 days annually

Retirement plan - MainePERS

Health Insurance coverage (state share

Health Insurance Premium Credit

Dental Insurance

Job summary

The Maine Department of Transportation — Maine State Ferry Service in North Haven, ME seeks a reliable Customer Service Representative to assist the public, sell tickets, and provide schedule and fare information. The role requires outdoor work, weekend shifts, and adherence to safety and security procedures.

Starting pay is $23.03 per hour (Step 7) with potential for full benefit eligibility and seasonal/temporary terms. Must obtain TWIC within 30 days of hire.

Qualifications

• Provides quality customer service and assists the public on ferry, employment, or public services; uses independent judgment.

Responsibilities

• Excellent Customer Service: Maintaining a calm, welcoming atmosphere with the public and staff.
• Selling tickets and collecting fares per published tariff; prepare cash reports and deposits.
• Provide schedules, fares, and information to customers in person or by phone.
• Manage vehicle line queues outdoors in all weather.
• Clean/maintain interior and exterior of the terminal.
• Training in security awareness and screening of vehicles and passengers.
• Work weekends and holidays; cover for staff on leave as needed.
• Perform other duties as required by supervisors.

Job description

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Maine Department of Transportation Salary: New employees will start at $23.03 per hour (Step 7) To view the full salary range of this position, click here.

Office/Bureau: Maine State Ferry Service

Location: North Haven, ME

Opening Date: October 9, 2026

Closing Date: October 24, 2026

Responsibilities

• Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS) Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.
• Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

Qualifications

A training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Wellness – We care about you and your family’s wellbeing, offering 12 days of sick leave annually to help you stay healthy.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60-$13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by up to 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting.

If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.