Federal T&E Experience Consultant (SAP Concur)

Ashton North LLC; Herndon (VA); Hybrid; USD 95,000 - 145,000; Full time

Job summary

Ashton North LLC is seeking a Customer Experience Manager to lead end-to-end functional consulting for SAP Concur and T&E implementations with Federal Government and DoD clients. You will translate agency needs into system configurations, test plans, and integration coordination within an Agile team.

In this role, you will engage stakeholders, design processes, improve user experience after go-live, and deliver data-driven insights to support project decisions and client deliverables.

Qualifications

• U.S. Citizenship: Must be a U.S. Citizen solely.
• Federal Experience: Demonstrated background working with Federal Government or DoD clients.
• Domain Experience: Travel and Expense (T&E) systems; SAP Concur.
• Functional Consulting: Experience in system implementation, requirements gathering, and business process mapping.
• Hands-on experience working in Agile teams.

Responsibilities

• Functional Consulting: Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Client Engagement: Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Solution Architecture & Artifacts: Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
• System Testing & Support: Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Post-Go-Live Support: Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
• Data Visualization: Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Functional Consulting

Agile

Client Engagement

Communication

Data Visualization

Tools

SAP Concur

Microsoft Excel

Microsoft Word

Job description

Ashton North LLC is seeking a Customer Experience Manager to lead end-to-end functional consulting for SAP Concur and T&E implementations with Federal Government and DoD clients. You will translate agency needs into system configurations, test plans, and integration coordination within an Agile team.

In this role, you will engage stakeholders, design processes, improve user experience after go-live, and deliver data-driven insights to support project decisions and client deliverables.