Federal T&E CX Lead (SAP Concur)

First Search Inc; Herndon (VA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

First Search Inc is seeking a Customer Experience Manager (SAP Concur / T&E Functional Consultant) in Herndon, VA on-site four days a week or remote. You will blend functional consulting with federal client engagement to shape processes, configure SAP Concur, and coordinate testing, integration, and post-go-live support.

You will work with an Agile team, translate agency requirements into design artifacts, manage stakeholders, and drive data-driven improvements across the implementation

Qualifications

• U.S. Citizenship: Must be a U.S. Citizen solely.
• Federal Experience: Demonstrated background working with Federal Government or DoD clients.
• Domain Experience: Experience with Travel and Expense (T&E) systems; hands-on experience with SAP Concur is strongly preferred.
• Functional Consulting: Proven track record in system implementation, requirements gathering, and business process mapping.
• Hands-on experience working in Agile team environments.

Responsibilities

• Functional Consulting: Lead end-to-end functional consulting activities, including requirements gathering, business process design, system configuration, testing, and integration coordination.
• Client Engagement: Facilitate working sessions with government stakeholders, present strategic recommendations, and manage client expectations throughout project workstreams.
• Solution Architecture & Artifacts: Translate complex agency requirements into functional specifications, service design artifacts, and compliant T&E configurations.
• System Testing & Support: Coordinate functional testing, integration workflows, defect resolution, and overall system quality assurance.
• Post-Go-Live Support: Assist with system stabilization, user experience optimization, and ongoing customer experience enhancements.
• Data Visualization: Analyze operational data and develop visual insights to support project decisions and client deliverables.

Skills

Agile

Communication skills

T&E knowledge

Tools

SAP Concur

Microsoft Excel

System integration concepts

Job description

First Search Inc is seeking a Customer Experience Manager (SAP Concur / T&E Functional Consultant) in Herndon, VA on-site four days a week or remote. You will blend functional consulting with federal client engagement to shape processes, configure SAP Concur, and coordinate testing, integration, and post-go-live support.

You will work with an Agile team, translate agency requirements into design artifacts, manage stakeholders, and drive data-driven improvements across the implementation