Federal Solutions Engineer – Remote AI & UC Expert

Zoom; United States; Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom's Federal Solutions Engineering team seeks an experienced Solution Engineer to partner with federal clients, translate requirements into actionable Zoom product recommendations, and champion user-driven improvements. You will test environments, craft deployment designs, and respond to RFIs and RFQs with confidence.

With deep telephony, AI, and collaboration expertise, you will work with Account Executives to create outcome-driven workflows that impact real-world operations.

Qualifications

• 7+ years as a Solution Engineer in pre-sales; clearly present technical solutions.
• Strong knowledge of Unified Communications, video, web conferencing, and voice.
• Experience supporting technical sales in Federal Civilian Government or DoD environments.
• Familiarity with FedRAMP, IL5, NIPRNet and SIPRNet.
• Knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS, reverse proxies.

Responsibilities

• Provide product presentations and demonstrations; design deployment plans.
• Deliver proofs of concept and responses to RFIs/RFPs/RFQs.
• Maintain advanced proficiency across Zoom platforms, AI, APIs/SDKs, networking.
• Advise Account Executives by designing solutions addressing collaboration challenges.
• Translate technical needs into product feedback and drive customer requests.

Skills

Solution engineering

Pre-sales

Federal government experience

SaaS knowledge

Communication skills

Tools

FedRAMP

IL5

NIPRNet

SIPRNet

SAML/SSO

Firewalls & routers

PBX/TDM/MPLS

Job description

Zoom's Federal Solutions Engineering team seeks an experienced Solution Engineer to partner with federal clients, translate requirements into actionable Zoom product recommendations, and champion user-driven improvements. You will test environments, craft deployment designs, and respond to RFIs and RFQs with confidence.

With deep telephony, AI, and collaboration expertise, you will work with Account Executives to create outcome-driven workflows that impact real-world operations.