Solutions Engineer - Federal

Zoom; United States; Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom's Federal Solutions Engineering team seeks an experienced Solution Engineer to partner with federal clients, translate requirements into actionable Zoom product recommendations, and champion user-driven improvements. You will test environments, craft deployment designs, and respond to RFIs and RFQs with confidence.

With deep telephony, AI, and collaboration expertise, you will work with Account Executives to create outcome-driven workflows that impact real-world operations.

Qualifications

• 7+ years as a Solution Engineer in pre-sales; clearly present technical solutions.
• Strong knowledge of Unified Communications, video, web conferencing, and voice.
• Experience supporting technical sales in Federal Civilian Government or DoD environments.
• Familiarity with FedRAMP, IL5, NIPRNet and SIPRNet.
• Knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS, reverse proxies.

Responsibilities

• Provide product presentations and demonstrations; design deployment plans.
• Deliver proofs of concept and responses to RFIs/RFPs/RFQs.
• Maintain advanced proficiency across Zoom platforms, AI, APIs/SDKs, networking.
• Advise Account Executives by designing solutions addressing collaboration challenges.
• Translate technical needs into product feedback and drive customer requests.

Skills

Solution engineering

Pre-sales

Federal government experience

SaaS knowledge

Communication skills

Tools

FedRAMP

IL5

NIPRNet

SIPRNet

SAML/SSO

Firewalls & routers

PBX/TDM/MPLS

Job description

What You Can Expect

The Federal Solution Engineer at Zoom serves as a trusted technical advisor for Federal clients. You will translate complex technical requirements into actionable product recommendations, test customer environments, and champion feature requests that shape Zoom's roadmap from the field.

Deep telephony expertise and a passion for AI are your superpowers here. You will partner with customers and Account Executives to design creative, outcome-driven workflows that make a real impact. Hands-on experience with the Zoom platform or a competitive equivalent is essential.

About the Team

Zoom's Federal Solutions Engineering team bridges government communication and advanced cloud technology, supporting Federal Civilian and DoD agencies nationwide. The team helps modernize collaboration via Zoom's FedRAMP-authorized platform.

Responsibilities

• Providing product presentations and demonstrations, creating deployment designs and plans, implementing proofs of concept, and preparing responses to RFIs, RFQs, and RFPs.
• Maintaining advanced proficiency across video, phone, customer experience, artificial intelligence, APIs/SDKs, networking, PBX, desktop, and mobile technologies consistently.
• Serving as the trusted technical advisor, acting as the lead advocate for Federal clients during every stage of the sales cycle.
• Supporting Account Executives by proposing and designing solutions that address significant collaboration challenges faced by customers.
• Translating technical needs into product development suggestions while driving customer feature requests internally within Zoom.

What We're Looking For

• 7+ years of experience as a Solution Engineer in pre-sales, with a strong command of product-related areas and the ability to clearly represent technical solutions, including Unified Communications, video, web conferencing, and voice.
• Knowledge of Software as a Service (SaaS) is an advantage.
• 7+ years of experience supporting technical sales in Federal Civilian Government or DoD environments is preferred (e.g., DHS, SEC, IRS, VA, DISA, U.S. Navy, U.S. Air Force, U.S. Army).
• Working knowledge of federal systems and networks, including FedRAMP, IL5, NIPRNet, and SIPRNet.
• Working knowledge of SAML/SSO, firewalls, routers, PBX, TDM, MPLS networks, reverse proxies, MCP, and related technologies.
• Strong competitive knowledge of the industry and related protocols, including AI, SIP, H.323, Microsoft Teams, firewall traversal, VoIP, CDNs, and more.
• Federal clearance preferred, but not required.
• Cybersecurity certifications a plus, including: CISSP, OSCP, CISM, CEH, and GSEC.

Salary Range or On Target Earnings:

Minimum: $146,000.00

Maximum: $319,400.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

10/04/26

Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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