Federal ServiceNow Senior Business Analyst

Accenture; Washington (District of Columbia); On-site; USD 108,000 - 203,000; Full time

Job summary

Accenture Federal Services in the Washington, DC area is seeking a ServiceNow Senior Business Analyst to join our team and help modernize business processes for government clients. You will map as‑is processes, identify gaps, and work with stakeholders to implement improvements using ServiceNow, with strong process‑oriented thinking and requirements definition.

Collaborate with federal clients, stakeholders, and delivery teams; contribute to training, documentation, and user adoption to ensure

Qualifications

• 3 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar.
• 3 years of experience with the ServiceNow platform.

Responsibilities

• Analyze business processes by mapping and evaluating as‑is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Skills

ServiceNow

Business Analysis

Process Improvement

Tools

ServiceNow Platform

Job description

Accenture Federal Services in the Washington, DC area is seeking a ServiceNow Senior Business Analyst to join our team and help modernize business processes for government clients. You will map as‑is processes, identify gaps, and work with stakeholders to implement improvements using ServiceNow, with strong process‑oriented thinking and requirements definition.

Collaborate with federal clients, stakeholders, and delivery teams; contribute to training, documentation, and user adoption to ensure