ServiceNow Senior Business Analyst — Process Modernization Lead

Accenture Federal Services; Washington; On-site; USD 108,000 - 203,000; Full time

Job summary

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team in the Washington, D.C. area. You will apply process improvement and reengineering principles to modernize and improve quality across federal client environments.

You will map as‑is processes, identify gaps, and collaborate with Business Systems teams to design, document requirements, and support training and orientation activities to implement changes across programs.

Qualifications

• 3 years of Business Analysis experience for system design or requirements definition.
• 3 years of experience with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) bonus points strongly preferred for Senior to Expert levels.

Responsibilities

• Analyze business processes by mapping and evaluating as‑is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Skills

ServiceNow

Job description

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team in the Washington, D.C. area. You will apply process improvement and reengineering principles to modernize and improve quality across federal client environments.

You will map as‑is processes, identify gaps, and collaborate with Business Systems teams to design, document requirements, and support training and orientation activities to implement changes across programs.