Senior ServiceNow Business Analyst – Federal Programs

Accenture Federal Services; Arlington (TX); On-site; USD 112,000 - 222,000; Full time

Job summary

Accenture Federal Services is seeking a Senior Business Analyst to lead ServiceNow implementations and oversee ITSM/ITOM driven initiatives for federal clients. You will bridge business needs with technical delivery, mentor analysts, and help shape standards to align with federal requirements and ServiceNow best practices.

You will drive discovery, requirements, and validation activities, while translating complex client requirements into actionable user stories for development teams and

Qualifications

• Experience in business analysis for ServiceNow implementations and ITSM/ITOM processes.

Responsibilities

• Leads end-to-end analysis activities including business process decomposition and requirements definition.
• Facilitates stakeholder discussions, navigates priorities, and drives consensus on functional direction.
• Crafts high quality user stories, acceptance criteria, and process flows for development teams.
• Advises partners on platform capabilities and process optimization opportunities.
• Leads discovery sessions, workshops, and elicitation with stakeholders and SMEs.
• Develops current state assessments, gap analysis, and future state designs.

Skills

ServiceNow

ITSM/ITOM

Business analysis

Job description

Accenture Federal Services is seeking a Senior Business Analyst to lead ServiceNow implementations and oversee ITSM/ITOM driven initiatives for federal clients. You will bridge business needs with technical delivery, mentor analysts, and help shape standards to align with federal requirements and ServiceNow best practices.

You will drive discovery, requirements, and validation activities, while translating complex client requirements into actionable user stories for development teams and