Federal ServiceNow Lead - Change & Process Design

Accenture; Washington (District of Columbia); On-site; USD 108,000 - 203,000; Full time

Job summary

Accenture Federal Services in Washington, DC is seeking a ServiceNow Functional Lead to collect, analyze, and design business processes and requirements. You will collaborate with business and technical stakeholders to define use cases and guide process redesign, serving as a bridge between business and IT.

The role requires 5 years leading ServiceNow implementations, strong IT project leadership, and ability to mentor a small team of business analysts. Active TS/SCI clearance is required.

Qualifications

• 5 years of relevant experience leading ServiceNow implementations.
• Experience overseeing the planning, execution, and delivery of IT projects, including defining project scope, allocating resources, and monitoring progress.
• Experience leading a small team of business analysts.

Responsibilities

• Day-to-day management of the functional ServiceNow designers and change management team
• Lead Requirement activities
• Lead the functional design activities

Skills

ServiceNow implementations

Lead a small BA team

Requirements gathering

AGILE user stories

Stakeholder collaboration

Tools

ServiceNow CSA

CIS-ITSM

Job description

Accenture Federal Services in Washington, DC is seeking a ServiceNow Functional Lead to collect, analyze, and design business processes and requirements. You will collaborate with business and technical stakeholders to define use cases and guide process redesign, serving as a bridge between business and IT.

The role requires 5 years leading ServiceNow implementations, strong IT project leadership, and ability to mentor a small team of business analysts. Active TS/SCI clearance is required.