Senior ServiceNow BA — TS/SCI Clearance

Accenture; Washington (District of Columbia); On-site; USD 93,000 - 176,000; Full time

Job summary

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team in the Washington, DC area, helping modernize processes and improve service delivery for government clients. You will map current workflows, identify gaps, and design improvements while collaborating with Business Systems teams and providing input for training and orientation programs.

Eligibility includes experience with ServiceNow and a security clearance as required for federal roles, with compensation

Qualifications

• 2 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, or similar.
• 1 year of experience with the ServiceNow platform.

Responsibilities

• Analyze business processes by mapping and evaluating as‑is process scope, objectives and steps
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones
• Recommend process, quality, and performance measurement improvements
• Assist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholders
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes

Skills

Business Analysis

Stakeholder Collaboration

Tools

ServiceNow

Job description

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team in the Washington, DC area, helping modernize processes and improve service delivery for government clients. You will map current workflows, identify gaps, and design improvements while collaborating with Business Systems teams and providing input for training and orientation programs.

Eligibility includes experience with ServiceNow and a security clearance as required for federal roles, with compensation