Federal ServiceNow Architect & SME (SNA)

CGS Federal (Contact Government Services); Washington (District of Columbia); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS is seeking a skilled ServiceNow Architect (SNA) – SME to support mission-critical operations for a federal client in Washington, DC. The role focuses on designing and implementing ServiceNow solutions, governance standards, and scalable applications that align with mission processes.

You will collaborate with cross‑functional teams, analyze operational challenges, and develop documentation, reports, and deliverables that support mission objectives while driving continuous improvement and

Qualifications

• Minimum subject matter expert with leadership in the field.
• Active DoD Top Secret/SCI clearance.

Responsibilities

• Design and implement ServiceNow platform solutions, establish governance standards, and develop scalable applications that support mission processes.
• Collaborate with cross‑functional teams and stakeholders.
• Analyze operational challenges and recommend improvements.
• Develop documentation, reports, and deliverables supporting mission objectives.
• Support continuous improvement, compliance, and operational efficiency.

Skills

ServiceNow Architecture

Governance Standards

Cross-functional Collaboration

Documentation & Reporting

Continuous Improvement

Job description

CGS is seeking a skilled ServiceNow Architect (SNA) – SME to support mission-critical operations for a federal client in Washington, DC. The role focuses on designing and implementing ServiceNow solutions, governance standards, and scalable applications that align with mission processes.

You will collaborate with cross‑functional teams, analyze operational challenges, and develop documentation, reports, and deliverables that support mission objectives while driving continuous improvement and