ServiceNow Architect (SNA) – SME

CGS Federal (Contact Government Services); Washington (District of Columbia); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS is seeking a skilled ServiceNow Architect (SNA) – SME to support mission-critical operations for a federal client in Washington, DC. The role focuses on designing and implementing ServiceNow solutions, governance standards, and scalable applications that align with mission processes.

You will collaborate with cross‑functional teams, analyze operational challenges, and develop documentation, reports, and deliverables that support mission objectives while driving continuous improvement and

Qualifications

• Minimum subject matter expert with leadership in the field.
• Active DoD Top Secret/SCI clearance.

Responsibilities

• Design and implement ServiceNow platform solutions, establish governance standards, and develop scalable applications that support mission processes.
• Collaborate with cross‑functional teams and stakeholders.
• Analyze operational challenges and recommend improvements.
• Develop documentation, reports, and deliverables supporting mission objectives.
• Support continuous improvement, compliance, and operational efficiency.

Skills

ServiceNow Architecture

Governance Standards

Cross-functional Collaboration

Documentation & Reporting

Continuous Improvement

Job description

Work Location: Washington, DC

Employment Type: Full-Time, Expert-Level

Department: Administrative and Logistics Support

CGS is seeking a skilled ServiceNow Architect (SNA) – SME to support mission-critical operations for a federal client.

Skills and attributes for success:

• Design and implement ServiceNow platform solutions, establish governance standards, and develop scalable applications that support mission processes.
• Collaborate with cross‑functional teams and stakeholders.
• Analyze operational challenges and recommend improvements.
• Develop documentation, reports, and deliverables supporting mission objectives.
• Support continuous improvement, compliance, and operational efficiency.

Qualifications:

Minimum of Recognized subject matter expert with exceptional expertise and leadership in the field.

Active DoD Top Secret/SCI.

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

Benefits:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [e-mail]

#CJ

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.