Federal ServiceNow Architect - Enterprise ITOM/CMDB Lead

Etelligent-Group-LLC; Washington (District of Columbia); On-site; USD 140,000 - 180,000; Full time

Job summary

eTelligent Group LLC is seeking an experienced ServiceNow Architect to design and implement enterprise-scale solutions for federal government clients. You will own multi-module architectures, drive integration patterns, and enforce development standards across a large user base.

The role requires extensive exposure to ITOM/ITAM/CSM, CI relationships, data governance, and security architecture. Travel to CONUS and NCR may be required.

Qualifications

• 8+ years in ServiceNow/ESM architecture with federal exposure.
• Deep ITSM expertise including Incident, Problem, Change, Service Catalog, and ITIL processes.
• Strong CMDB/CSDM experience, data governance and service modeling.
• Experience with REST/SOAP integrations, MID Server, OAuth, SSO/SAML and enterprise integration patterns.
• Ability to define integration, security, data and application architecture; produce architecture artifacts.

Responsibilities

• Design and implement enterprise-scale ServiceNow solutions across multiple business units.
• Lead architecture reviews, governance, coding standards, and best practices.
• Develop architecture documentation, data-flow diagrams, and implementation roadmaps.
• Collaborate with security and data teams to ensure scalable, secure integrations.
• Provide guidance for architecture reviews, risk mitigation, and performance optimization.

Tools

REST APIs

MID Server

OAuth

SSO/SAML

Job description

eTelligent Group LLC is seeking an experienced ServiceNow Architect to design and implement enterprise-scale solutions for federal government clients. You will own multi-module architectures, drive integration patterns, and enforce development standards across a large user base.

The role requires extensive exposure to ITOM/ITAM/CSM, CI relationships, data governance, and security architecture. Travel to CONUS and NCR may be required.