Strategic ServiceNow Enterprise Architect (Federal)

Accenture Federal Services; Quantico (VA); On-site; USD 106,000 - 221,000; Full time

Job summary

Accenture Federal Services seeks an Enterprise Architect to lead ServiceNow platform maturity across ITSM, ITOM, HAM/SAM, CMDB, and Change Management. You will guide design, governance, data quality, and integrations with other systems, enabling secure, scalable enterprise solutions for federal clients.

You will design scalable ServiceNow solutions, own the roadmap, and collaborate with leadership and security teams to ensure compliant, high‑quality service delivery.

Qualifications

• 5+ years of ServiceNow implementation experience.
• ServiceNow Certified System Technical Architect, Administrator, or Application Developer.
• Hands-on experience with ServiceNow modules mentioned in the role description.
• Strong understanding of the ITIL framework.
• Proficiency in JavaScript, HTML, CSS, and web services.
• Experience with Federal IT Compliance and operating in government/regulated environments.
• Experience with Agile methodology.
• Ability to manage multiple projects or support multiple teams concurrently.
• Capability to support business development, proposals, and solution estimation activities.

Responsibilities

• Design and implement scalable ServiceNow solutions aligned with the organization's IT strategy.
• Develop and own the roadmap for platform maturation and architectural standards.
• Guide technical architecture and design, ensuring efficiency, quality, and security of technical products and solutions.
• Facilitate solution design sessions, conduct code reviews, and advocate ServiceNow best practices.
• Optimize ITSM processes including Incident, Service Request, and Problem Management.
• Enhance ITOM capabilities such as service discovery, event management, and service mapping.
• Mature HAM/SAM processes for improved lifecycle tracking and license compliance.
• Strengthen CMDB architecture to ensure data accuracy and automate discovery processes.
• Optimize Change Management workflows to balance agility and risk assessment.
• Implement integrations between ServiceNow and other enterprise systems.
• Develop custom applications and functionalities as needed.
• Collaborate with leadership, business units, clients, external partners, and security practitioners to ensure successful platform delivery.

Skills

ServiceNow

ITIL

JavaScript

HTML

CSS

Web services

Agile

Project management

Proposal support

Architecture design

Tools

ServiceNow modules

Job description

Accenture Federal Services seeks an Enterprise Architect to lead ServiceNow platform maturity across ITSM, ITOM, HAM/SAM, CMDB, and Change Management. You will guide design, governance, data quality, and integrations with other systems, enabling secure, scalable enterprise solutions for federal clients.

You will design scalable ServiceNow solutions, own the roadmap, and collaborate with leadership and security teams to ensure compliant, high‑quality service delivery.