Federal ServiceNow Enterprise Architect - ITIL & Roadmap

accenturefederalservices; Quantico (VA); On-site; USD 106,000 - 221,000; Full time

Job summary

Accenture Federal Services is seeking an Enterprise Architect to lead ServiceNow design, governance, and platform maturation within a U.S. federal context. You will guide architecture, integrations, and ITSM/ITOM improvements to deliver secure, scalable solutions aligned to enterprise objectives.

The role requires 5+ years with ServiceNow and ITIL expertise, plus strong JavaScript/HTML/CSS skills and agile delivery experience in government environments. Active TS clearance is required.

Qualifications

• 5+ years of ServiceNow implementation experience.
• ServiceNow Certified System Technical Architect, Administrator, or Application Developer.
• Hands‑on experience with ServiceNow modules mentioned in the role description.
• Strong understanding of the ITIL framework.
• Proficiency in JavaScript, HTML, CSS, and web services.
• Experience with Federal IT Compliance and operating in government/regulated environments.
• Experience with Agile methodology.
• Ability to manage multiple projects or support multiple teams concurrently.
• Capability to support business development, proposals, and solution estimation activities.

Responsibilities

• Design and implement scalable ServiceNow solutions aligned with the organization's IT strategy.
• Develop and own the roadmap for platform maturation and architectural standards.
• Guide technical architecture and design, ensuring efficiency, quality, and security of technical products and solutions.
• Facilitate solution design sessions, conduct code reviews, and advocate ServiceNow best practices.
• Optimize ITSM processes including Incident, Service Request, and Problem Management.
• Enhance ITOM capabilities such as service discovery, event management, and service mapping.
• Mature HAM/SAM processes for improved lifecycle tracking and license compliance.
• Strengthen CMDB architecture to ensure data accuracy and automate discovery processes.
• Optimize Change Management workflows to balance agility and risk assessment.
• Implement integrations between ServiceNow and other enterprise systems.
• Develop custom applications and functionalities as needed.
• Collaborate with leadership, business units, clients, external partners, and security practitioners to ensure successful platform delivery.

Skills

ServiceNow

ITIL

JavaScript

HTML/CSS

Agile

Proposal support

Tools

ServiceNow Modules

Web Services

Job description

Accenture Federal Services is seeking an Enterprise Architect to lead ServiceNow design, governance, and platform maturation within a U.S. federal context. You will guide architecture, integrations, and ITSM/ITOM improvements to deliver secure, scalable solutions aligned to enterprise objectives.

The role requires 5+ years with ServiceNow and ITIL expertise, plus strong JavaScript/HTML/CSS skills and agile delivery experience in government environments. Active TS clearance is required.