Federal IT Asset Operations Lead | ServiceNow Expert

CTR Management Group, LLC; Alexandria (VA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Benefits

Job summary

CTR Management Group (CTRMG) is seeking an Operations Lead for an upcoming IT asset management contract in Alexandria, VA. You will run the daily asset workload in ServiceNow, keep records accurate for 100,000+ assets and about 15,000 users, and support physical inventories.

The role is on-site with occasional travel to Lorton, VA, Frederick, MD and Springfield, VA. Citizenship and ability to pass a Public Trust (Tier 2) background check are required; PIV card eligibility is expected.

Qualifications

• 4+ years in IT asset management, property accountability or IT operations.
• Hands-on ServiceNow experience (ITSM, CMDB or HAM).
• ITIL 4 Foundation (or attainable within 90 days of award).
• Strong attention to detail and follow-through.

Responsibilities

• Process asset lifecycle transactions and updates in ServiceNow: assignments, moves, returns and status changes.
• Investigate and resolve asset data discrepancies, and document the evidence and resolution.
• Create, work and close ITAM tickets; monitor ticket aging and SLA performance.
• Support attestation follow-up, surplus activities and periodic physical inventories.
• Manage asset tag stock and the tag tracking log; maintain Knowledge Articles and cross-training.
• Back up the Program Manager and lead special projects.

Skills

IT asset management

ServiceNow ITSM

ITIL foundation

Attention to detail

Tools

ServiceNow HAM

Job description

CTR Management Group (CTRMG) is seeking an Operations Lead for an upcoming IT asset management contract in Alexandria, VA. You will run the daily asset workload in ServiceNow, keep records accurate for 100,000+ assets and about 15,000 users, and support physical inventories.

The role is on-site with occasional travel to Lorton, VA, Frederick, MD and Springfield, VA. Citizenship and ability to pass a Public Trust (Tier 2) background check are required; PIV card eligibility is expected.