Program Manager / ServiceNow ITAM Lead (Contingent on Award)

CTR Management Group; Alexandria (VA); On-site; USD 115,000 - 135,000; Full time

Job summary

CTR Management Group is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The Program Manager will lead a seven-person team, own all service levels, and serve as the government's single point of contact.

The role requires 7+ years in ITAM or federal program management, with 2–3+ years using ServiceNow ITAM/HAM and PMP or ITIL 4 Foundation. On-site in Alexandria with occasional travel, annual salary $115,000–$135,000 plus benefits.

Qualifications

• 7+ years in IT asset management or federal program management.
• 2–3+ years using ServiceNow ITAM/HAM.
• PMP and/or ITIL 4 Foundation (or attainable within 90 days).
• Experience managing SLAs, audits and corrective action on a federal contract.
• Strong written and verbal communication; comfortable presenting to senior government staff.

Responsibilities

• Lead day-to-day delivery of inventory, attestation, surplus, data-quality and reporting work for a seven-person team.
• Set and track SLAs and KPIs and report weekly to the government COR.
• Own the quality control plan, corrective actions, issue logs and project plans.
• Lead the ITAM modernization roadmap: ServiceNow workflows, dashboards, automation and HAM rollout.
• Coordinate with IT, property, procurement and security stakeholders; brief leadership on asset management.
• Manage staffing, schedules, training and transition-in.

Skills

IT asset management

Federal program management

ServiceNow ITAM/HAM

SLA management

Stakeholder communication

Education

PMP Certification

ITIL 4 Foundation

Tools

ServiceNow

RFID

Job description

Description

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. As Program Manager you lead a seven-person team, own every service level, and are the government's single point of contact.

Location

Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA

Type

Full-time, exempt (salaried) · Pay: $115,000–$135,000 per year plus benefits

Clearance

U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

What you'll do

• Lead day-to-day delivery of inventory, attestation, surplus, data-quality and reporting work for a seven-person team
• Set and track SLAs and KPIs (inventory accuracy, attestation completion, ticket aging) and report weekly to the government COR
• Own the quality control plan, corrective actions, issue logs and project plans
• Lead the ITAM modernization roadmap: ServiceNow workflows, dashboards, automation and future HAM rollout
• Coordinate with IT, property, procurement and security stakeholders; brief leadership on asset management
• Manage staffing, schedules, training and transition-in

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal.

This position depends on contract award, which is expected in January 2027. CTR Management Group is an Equal Opportunity Employer and participates in E-Verify.

What you need

• 7+ years in IT asset management or federal program management, with 2–3+ years using ServiceNow ITAM/HAM
• PMP and/or ITIL 4 Foundation (or attainable within 90 days of award)

Experience managing SLAs, audits and corrective action on a federal contract

Strong written and verbal communication; comfortable presenting to senior government staff

Preferred

• IAITAM CIS-HAM and/or CIS-DF
• ServiceNow Certified System Administrator
• Experience with RFID-based asset tracking