Federal IT Support Engineer - Onsite & Remote

Kentro; Landover (MD); On-site; USD 39,000 - 44,000; Full time

Job summary

Kentro is seeking a Customer Service Engineer in the United States (Onsite - VACO, Landover, MD) to provide end-user support for the VA End Point Operations. The role involves installation, maintenance, and troubleshooting of computer systems, remote and desk-side support, and handling Active Directory and network services.

Shift is Mon-Fri 7:30am-4:00pm EST, with hourly compensation of $28.00–$32.00. Candidates must meet physical requirements and be eligible for US Government clearance.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
• The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.

Skills

IT Technical Support

Help Desk

System Administration

Education

Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline

8 years of additional relevant experience

Job description

Kentro is seeking a Customer Service Engineer in the United States (Onsite - VACO, Landover, MD) to provide end-user support for the VA End Point Operations. The role involves installation, maintenance, and troubleshooting of computer systems, remote and desk-side support, and handling Active Directory and network services.

Shift is Mon-Fri 7:30am-4:00pm EST, with hourly compensation of $28.00–$32.00. Candidates must meet physical requirements and be eligible for US Government clearance.