CX Director for DISA/Army — AI-Driven Service Leader

Cisco Systems, Inc; Herndon (VA); On-site; USD 198,000 - 251,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid parental leave

Job summary

Cisco Systems, Inc. is seeking a seasoned leader to drive the Customer Experience business for DISA/Army, overseeing delivery excellence and renewals across Cisco and partner resources.

The role requires 15+ years in software/tech, 5+ years P&L management, and deep knowledge of DoD/Federal programs. Onsite in Northern Virginia with proximity to federal customers and strong governance expectations.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, Engineering, or a related discipline (or equivalent practical experience).
• 15+ years of professional experience in software, professional services, or technology industry sectors.
• 5+ years of general management experience with direct financial responsibility for a services and/or product P&L.
• 5+ years of experience working for or in support of US Public Sector / Department of Defense (DoD/DoW) or Federal agencies (DISA/Army).
• Technical knowledge of enterprise networking, security, collaboration, or observability architectures.

Responsibilities

• Lead and grow a $275 million annual Customer Experience business for the DISA/Army segment within the Department of War (DoW).
• Manage an integrated services and customer success P&L while coordinating Cisco and partner resources to drive delivery excellence and renewal rates.
• Implement an AI-first strategy across all team operations to create speed, efficiency, and new value from technology investments.
• Align with US Federal Sales leadership to create world-class service delivery capabilities and adoption motions.
• Drive transparency and accountability within the organization to foster a culture of high performance and continuous innovation.

Job description

Cisco Systems, Inc. is seeking a seasoned leader to drive the Customer Experience business for DISA/Army, overseeing delivery excellence and renewals across Cisco and partner resources.

The role requires 15+ years in software/tech, 5+ years P&L management, and deep knowledge of DoD/Federal programs. Onsite in Northern Virginia with proximity to federal customers and strong governance expectations.