Federal Customer Success Manager — TS Clearance

Seerist; Reston (VA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

401(k) matching

Long-term incentives

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible work environment

Remote and office-based work

Paid Time Off

Parental leave up to 16 weeks

Tuition Reimbursement

Professional Development Stipend

Job summary

Seerist seeks a Federal Customer Success Manager to support federal government customers. This individual contributor role sits in the Government Americas Customer Success team, reporting to the Director of Customer Success, Government Americas.

You will manage a portfolio focused on adoption, renewals, retention, and value realization, lead onboarding, own renewal process, and collaborate with Contracts, Finance, and Sales. A current US Top Secret clearance is required.

Qualifications

• Current US Top Secret security clearance required.
• Experience in customer success or account management in SaaS or intelligence-led subscription.
• Experience with federal government customers and procurement cycles.
• Experience owning renewals and retention targets.
• Ability to work with senior stakeholders and explain Seerist insights.

Responsibilities

• Manage portfolio of federal government accounts as primary contact.
• Lead onboarding and training for new customers.
• Own renewals from proposal to completion with Contracts, Finance, and Sales.
• Meet renewal and retention targets and ensure value from Seerist.
• Build relationships with end users and senior stakeholders.
• Track account health and implement mitigation plans.
• Identify expansion opportunities with Sales.
• Provide renewal forecasts and account updates.

Skills

Customer success

Account management

SaaS experience

Federal government

Renewals & retention

Stakeholder management

Top Secret clearance

Job description

Seerist seeks a Federal Customer Success Manager to support federal government customers. This individual contributor role sits in the Government Americas Customer Success team, reporting to the Director of Customer Success, Government Americas.

You will manage a portfolio focused on adoption, renewals, retention, and value realization, lead onboarding, own renewal process, and collaborate with Contracts, Finance, and Sales. A current US Top Secret clearance is required.