Federal Customer Success Manager (Top Secret)

ADP, Inc.; Reston (VA); Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

401(k) matching

Health, dental, vision, and life plans

Remote and office-based work

Paid Time Off

16 Weeks Paid Parental Leave

Tuition Reimbursement

Professional Development Stipend

Job summary

Seerist, a risk intelligence company, is hiring a Customer Success Manager to support federal government customers. This individual contributor role, reporting to the Director of Customer Success, Government Americas, manages a federal portfolio focused on adoption, renewals, and value realization.

You will lead onboarding, renewals, and expansion efforts, coordinating with Contracts, Finance, and Sales to meet procurement requirements. A current US Top Secret clearance is required for this role.

Qualifications

• Current US Top Secret security clearance is required.
• Experience in customer success or account management, ideally in a SaaS or intelligence-led subscription business.
• Experience working with federal government customers with understanding of federal procurement, contracting, and budget cycles.
• Experience owning renewals and retention targets.
• Ability to work directly with key customers and senior stakeholders and explain Seerist insights.
• Ability to understand customer goals, plans, challenges, timelines, and budgets.
• Strong communication, organization, and relationship-building skills.
• Comfort working in a fast-moving environment and collaborating across teams.

Responsibilities

• Manage a portfolio of federal government accounts, as the primary day-to-day contact.
• Lead onboarding and training for new customers so teams can use Seerist effectively from day one.
• Own renewals including proposals, negotiation, and completion with Contracts, Finance, and Sales on federal procurement requirements.
• Achieve renewal and retention targets and ensure customers receive value from Seerist's service.
• Build relationships with end users and senior stakeholders to align Seerist insights with their objectives.
• Track account health, identify risk early, and implement mitigation plans with leadership support.
• Identify expansion opportunities and collaborate with Sales to grow usage within existing accounts.
• Provide renewal forecasts and account updates to the team lead.

Skills

Top Secret clearance

Customer success

Account management

Federal procurement knowledge

Renewals & retention

Stakeholder communication

Negotiation

Relationship building

Team collaboration

Job description

Seerist, a risk intelligence company, is hiring a Customer Success Manager to support federal government customers. This individual contributor role, reporting to the Director of Customer Success, Government Americas, manages a federal portfolio focused on adoption, renewals, and value realization.

You will lead onboarding, renewals, and expansion efforts, coordinating with Contracts, Finance, and Sales to meet procurement requirements. A current US Top Secret clearance is required for this role.