Federal Customer Success Manager - Value & Adoption Leader

Sonatype Inc; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Sonatype is seeking a Federal Customer Success Manager (CSM) to serve post-sale federal government customers, driving adoption, retention, and measurable value.

You will manage a federal portfolio, guide government teams through onboarding, utilization, and outcomes, collaborate with Sales, Product, and Services, and routinely use GenAI to inform planning and communications while ensuring compliance and quality.

Qualifications

• 4-6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles in direct support of US government customers.
• Experience working with civilian agencies, DoD, or Intelligence Community customers is desirable.

Responsibilities

• Accelerate onboarding, adoption, and time-to-value for federal customers.
• Drive retention, growth, and long-term customer advocacy across a portfolio.
• Collaborate with Sales, Product, Engineering, and Marketing to align outcomes with customer value.
• Identify risk signals early and coordinate mitigation actions with internal teams.

Skills

Federal CS

Post-sales

Customer advocacy

Stakeholder management

GenAI usage

DevOps familiarity

Job description

Sonatype is seeking a Federal Customer Success Manager (CSM) to serve post-sale federal government customers, driving adoption, retention, and measurable value.

You will manage a federal portfolio, guide government teams through onboarding, utilization, and outcomes, collaborate with Sales, Product, and Services, and routinely use GenAI to inform planning and communications while ensuring compliance and quality.