Federal Customer Success Manager - Remote/Hybrid & Equity

Versa Networks; Maryland; Hybride; USD 160 000 - 210 000; Plein temps

Avantages offerts par ce poste

Pre-IPO equity

Competitive salary

Health insurance

Paid time off

Flexible work environment

Professional development

Employee recognition

Parental leave

Résumé du poste

Versa Networks in Virginia, Maryland, and Washington DC is seeking a Federal Customer Success Manager to coordinate internal resources, manage deliverables, and ensure value realization for key federal customers.

You will collaborate across Sales, Customer Success, Product Marketing, Engineering, and Professional Services, engaging senior stakeholders in complex federal environments to drive successful outcomes and identify opportunities for growth.

Qualifications

• Minimum 10 years experience in a similar role (Customer Success, Account Management, Project Manager).
• Experience directing and managing deliverables for a complex customer project in a customer facing role.
• Evidence of establishing and maintaining exceptional client relationships that fuel growth.
• US Citizenship is required.

Responsabilités

• Organize and coordinate internal resources to meet customer deliverables on time.
• Coordinate management of Versa work to ensure completion of deliverables; act as central point of contact.
• Assess and mitigate project risks.
• Build and maintain trusted relationships with key customer contacts.
• Collaborate with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to ensure customer satisfaction.
• Provide guidance to maximize the value of Versa solutions and identify opportunities for revenue growth.

Connaissances

Customer Success

Account Management

Project Management

Stakeholder communication

Matrixed environment

Description du poste

Versa Networks in Virginia, Maryland, and Washington DC is seeking a Federal Customer Success Manager to coordinate internal resources, manage deliverables, and ensure value realization for key federal customers.

You will collaborate across Sales, Customer Success, Product Marketing, Engineering, and Professional Services, engaging senior stakeholders in complex federal environments to drive successful outcomes and identify opportunities for growth.