Customer Success Manager

ADP, Inc.; Reston (VA); Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

401(k) matching

Health, dental, vision, and life plans

Remote and office-based work

Paid Time Off

16 Weeks Paid Parental Leave

Tuition Reimbursement

Professional Development Stipend

Job summary

Seerist, a risk intelligence company, is hiring a Customer Success Manager to support federal government customers. This individual contributor role, reporting to the Director of Customer Success, Government Americas, manages a federal portfolio focused on adoption, renewals, and value realization.

You will lead onboarding, renewals, and expansion efforts, coordinating with Contracts, Finance, and Sales to meet procurement requirements. A current US Top Secret clearance is required for this role.

Qualifications

• Current US Top Secret security clearance is required.
• Experience in customer success or account management, ideally in a SaaS or intelligence-led subscription business.
• Experience working with federal government customers with understanding of federal procurement, contracting, and budget cycles.
• Experience owning renewals and retention targets.
• Ability to work directly with key customers and senior stakeholders and explain Seerist insights.
• Ability to understand customer goals, plans, challenges, timelines, and budgets.
• Strong communication, organization, and relationship-building skills.
• Comfort working in a fast-moving environment and collaborating across teams.

Responsibilities

• Manage a portfolio of federal government accounts, as the primary day-to-day contact.
• Lead onboarding and training for new customers so teams can use Seerist effectively from day one.
• Own renewals including proposals, negotiation, and completion with Contracts, Finance, and Sales on federal procurement requirements.
• Achieve renewal and retention targets and ensure customers receive value from Seerist's service.
• Build relationships with end users and senior stakeholders to align Seerist insights with their objectives.
• Track account health, identify risk early, and implement mitigation plans with leadership support.
• Identify expansion opportunities and collaborate with Sales to grow usage within existing accounts.
• Provide renewal forecasts and account updates to the team lead.

Skills

Top Secret clearance

Customer success

Account management

Federal procurement knowledge

Renewals & retention

Stakeholder communication

Negotiation

Relationship building

Team collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Manager

Reston, VA, US

2 days ago Requisition ID: 1224

Salary: $120,000.00 Annually

Federal Customer Success Manager

Location: Reston, VA

Base Salary: $120,000 plus Commission

Company Overview:

Seerist is a risk intelligence company that helps security, intelligence, and operations teams identify emerging risks, understand their potential impact, and make decisions before disruption occurs. Launched in August 2022 through the combination of Geospark Analytics and Control Risks' CORE platform, Seerist pairs proprietary AI with the expertise of more than 200 Control Risks analysts.

Our next-generation platform brings together verified events, analyst-curated content, and AI tools such as AskAnna, which gives every user cited, traceable answers drawn from our analyst depth. More than 400 customers in over 50 countries rely on Seerist, from Fortune 100 and Global 2000 enterprises to more than 50 government agencies worldwide.

We are around 120 people across eight global offices, with headquarters in Reston, Virginia and London. Our mission is to deliver predictive intelligence through the integration of AI and human expertise, and our values include winning as a team, a bias for action, and empowering customer success.

The Opportunity:

Seerist is hiring a Customer Success Manager to support our federal government customers. This is an individual contributor role within the Government Americas Customer Success team, reporting to the Director of Customer Success, Government Americas.

You will manage a portfolio of federal accounts with a focus on adoption, renewals, retention, and making sure each customer gets maximum value from Seerist's intelligence and insight services. You will also lead onboarding and training for new federal customers and take ownership of the renewal process from proposal through completion.

You will work closely with senior stakeholders across security, intelligence, risk, and mission functions, helping them interpret and apply Seerist intelligence to anticipate and respond to global events. Because this role supports federal customers, it requires a current US Top Secret clearance.

Responsibilities:

• Manage a portfolio of federal government accounts, acting as the primary day-to-day point of contact for each customer
• Lead onboarding and training for new customers so teams can use Seerist effectively from day one
• Take full ownership of renewals, including proposal, negotiation, and completion, working with Contracts, Finance, and Sales on federal procurement requirements
• Achieve renewal and retention targets and ensure customers receive consistent value from Seerist's service
• Build strong relationships with end users and senior stakeholders, understanding their mission needs and explaining how Seerist insights support their objectives
• Track account health, identify risk early, and put mitigation plans in place with support from the Director of Customer Success
• Identify expansion opportunities and work with Sales to grow usage and scope within existing accounts
• Provide accurate renewal forecasts and account updates to the team lead
• Share customer feedback with Product, Analyst, and other internal teams to help refine and improve the customer experience
• This role is hybrid and requires three (3) days per week in the Reston office

Required Qualifications:

• A current US Top Secret security clearance (required)
• Experience in customer success or account management, ideally in a SaaS or intelligence-led subscription business
• Experience working directly with federal government customers, with an understanding of federal procurement, contracting, and budget cycles
• Experience owning renewals and retention targets
• The ability to work directly with key customers and senior stakeholders, understand their needs, and clearly explain how Seerist insights support their objectives
• The ability to understand customer goals, plans, challenges, timelines, and budgets
• Strong communication, organization, and relationship-building skills
• Comfort working in a fast-moving environment and collaborating across teams

What Seerist offers:

• An opportunity to be a part of a fast-moving organization with cutting-edge technology
• A culture that is dynamic, diverse, trust-centered, results-oriented and open to bold ideas
• Competitive salary, bonus plan, 401(k) matching, and long-term incentives
• Comprehensive benefits including health, dental, vision, and life plans
• A flexible and fun work environment that values work-life balance
• Remote and office-based work
• Paid Time Off
• Up to 16 Weeks Paid Parental Leave
• Tuition Reimbursement
• Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.