Federal Customer Success Manager — Strategic Delivery

Versa Networks; Virginia (MN); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Competitive Salary & Incentives

Pre-IPO equity

Health, Dental, Vision insurance

Job summary

Versa Networks in the US is seeking a Federal Customer Success Manager to serve as a trusted advisor for key federal customers. You will drive coordination across teams, manage deliverables, mitigate risks, and ensure ongoing value realization from Versa solutions.

The ideal candidate has 10+ years in customer success, account management, or project management, with experience leading complex, customer-facing initiatives. US citizenship and DoD clearance are highly desirable.

Qualifications

• 10+ years of experience in a similar role (e.g., Customer Success, Account Management, Project Management).
• Experience directing and managing deliverables for complex, customer-facing projects.
• U.S. Citizenship; DoD security clearance is highly desirable.

Responsibilities

• Organize and coordinate internal resources to meet customer deliverables on time.
• Act as central point of contact with federal customers and manage communications.
• Assess and mitigate project risks to ensure successful implementations.
• Build trusted relationships with key customer contacts across agencies.
• Collaborate with Sales, Product Marketing, Engineering, and Professional Services to maximize value.
• Produce monthly/quarterly reports for stakeholders.
• Document and lead all engagement information including next steps and statuses.

Skills

Client relationship management

Project management

Account management

Communications

Organization

US citizenship

Federal DoD clearance

Job description

Versa Networks in the US is seeking a Federal Customer Success Manager to serve as a trusted advisor for key federal customers. You will drive coordination across teams, manage deliverables, mitigate risks, and ensure ongoing value realization from Versa solutions.

The ideal candidate has 10+ years in customer success, account management, or project management, with experience leading complex, customer-facing initiatives. US citizenship and DoD clearance are highly desirable.