Federal Customer Success Manager - Adoption & Outcomes

UiPath, Inc.; Virginia (MN); Hybrid; USD 98,000 - 150,000; Full time

Job summary

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for federal Civilian customers. You will own the post-sale journey, drive adoption, and build durable automation programs in secure environments.

You will partner with Account Executives, TAMs, Professional Services, and product teams to ensure value delivery, governance, and renewal readiness across the Federal Civilian org.

Qualifications

• 3+ years of experience with federal/public sector, defense, or intelligence clients.
• Proven post-sale customer success experience.
• Strong program management across cross-functional teams and milestones.
• Ability to translate technical complexity into business and mission impact.

Responsibilities

• Own post-sale adoption strategy for federal accounts and adoption roadmap.
• Lead governance reviews with executives (WBIs, EBRs, QBRs).
• Coordinate end-to-end delivery across internal and external teams.
• Identify adoption gaps and map UiPath usage to mission outcomes.
• Support renewal readiness and expansion opportunities.

Skills

Federal experience

Consultative selling

Post-sale management

Program orchestration

Executive stakeholder mgmt

Clear communication

Delivery mindset

Adaptability

Job description

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for federal Civilian customers. You will own the post-sale journey, drive adoption, and build durable automation programs in secure environments.

You will partner with Account Executives, TAMs, Professional Services, and product teams to ensure value delivery, governance, and renewal readiness across the Federal Civilian org.