FDA & Customs Entry Lead — Global Trade Compliance

DHL Group; Erlanger (KY); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company

Medical, Dental, Vision, well-being

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Descripción de la vacante

DHL Group in Erlanger, KY, is seeking a Customs FDA Lead Customs Entry Writer to coordinate day-to-day workflow, handle complex escalations, and serve as the primary escalation point for regulatory holds and agency coordination. This role bridges entry writing with supervisory oversight to ensure compliant, timely clearance.

The position requires FDA/PGA regulatory knowledge, 2+ years in customs entry writing, and prior lead or coordination experience.

Formación

• High school diploma required.
• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
• 2+ years of customs entry-writing or brokerage experience required, including proficiency with FDA/PGA-regulated shipments.
• Strong working knowledge of FDA regulatory requirements and PGA clearance processes.
• 2+ years of experience in customs entry writing with demonstrated ability to resolve complex holds and compliance issues.
• Familiarity with Partner Government Agency processes — FDA, USDA, EPA, and CBP hold management.
• Prior experience in a lead, senior, or coordination role preferred.
• Strong attention to detail with the ability to maintain accuracy across high volumes and competing priorities.
• Self-sufficient and resourceful - independently researches and reaches sound conclusions in complex or ambiguous situations.
• Proactive communicator who engages internal teams and stakeholders to resolve issues before they escalated.
• Adaptable to constant regulatory and operational change, applying existing knowledge to evolving requirements.
• Persistent and solutions-oriented in time-sensitive clearance scenarios.
• Computer proficient with ability to quickly learn new systems and tools.
• Effective coach and knowledge-sharer supporting team development and performance standards.

Responsabilidades

• Serve as the primary escalation point and subject matter resource for the entry team on FDA and PGA-related clearance matters, resolving holds, classification queries, documentation gaps, and agency-related issues to ensure continuity of entry production.
• Provide day-to-day guidance, coaching, and training support to Entry Writers on FDA/PGA regulatory requirements, compliance processes, and clearance procedures.
• Monitor active regulatory holds with FDA, FWS, CBP, and other Partner Government Agencies, engaging directly with agencies to coordinate release and track shipments approaching critical deadlines.
• Monitor and manage the FDA shipment queue, ensuring files are correctly assigned, routed, and progressed, performing queue clean-up and re-routing to other clearance teams as needed.
• Review and action the Bond Report for CBP and PGA holds, researching root causes and directing or implementing corrective actions.
• Manage inbound escalations from customers, Sales, origin contacts, and agency inspectors - advising on FDA product relevance, import requirements, and clearance status where needed.
• Process RTO shipments where necessary and support FDA exam staging for shipments held pending agency inspection.
• Coordinate with clearance teams at other sites on cross-site holds and shared entries, maintaining operational trackers for hold management and follow-up oversight.

Conocimientos

FDA regulations

Entry writing

Team coaching

Attention to detail

Regulatory coordination

Educación

Associate's or Bachelor's degree in Logistics, Supply Chain, Business

Descripción del empleo

DHL Group in Erlanger, KY, is seeking a Customs FDA Lead Customs Entry Writer to coordinate day-to-day workflow, handle complex escalations, and serve as the primary escalation point for regulatory holds and agency coordination. This role bridges entry writing with supervisory oversight to ensure compliant, timely clearance.

The position requires FDA/PGA regulatory knowledge, 2+ years in customs entry writing, and prior lead or coordination experience.