Lead Customs Entry Writer

DHL Express; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401(k) with company match

Medical, Dental, Vision programs

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Outstanding training opportunities

Employee Assistance Program

Outstanding training opportunities

Job summary

A global logistics company is looking for a Lead Customs Entry Writer in Los Angeles, CA. The role involves obtaining clearance documents for shipments, ensuring compliance with regulations, and assisting customers with delays. Ideal candidates will have at least 1 year of experience in customer service or imports and possess strong data entry skills. Employee benefits include competitive pay, 401(k) matching, and generous paid time off, among others.

Qualifications

• 1 year experience in customer service or imports.
• Senior-level service, production, or support role with significant responsibility.
• Specialized skill training/certification may be required.

Responsibilities

• Process inbound freight for clearance through U.S. Customs.
• Communicate with DHL customers about clearance delays.
• Examine invoices and shipping documents for compliance.

Skills

Data entry

Customer service

Microsoft Office (Outlook, Word, Excel)

Fluency in a foreign language

Fluency in a foreign language

Education

HS diploma or equivalent

Job description

Lead Customs Entry Writer

Join us to apply for the Lead Customs Entry Writer role at DHL Express.

We are currently hiring a Lead Customs Entry Writer. This position will be responsible for obtaining required clearance documents and information from DHL customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will deal directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.

Key Responsibilities

• Participates in processing inbound freight for clearance through U.S. Customs.
• Effectively processes shipments to obtain clearance information while remaining compliant with all government agency rules and regulations.
• Contacts DHL customers who are experiencing clearance delays with their shipments.
• Communicates with DHL Origin and Destination stations on the status of delayed shipments.
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations.
• Communicates shipment status and any special handling and delivery processes to all involved parties.
• Ensures that all customers’ requested instructions are followed for the entry of their shipments.
• Creates new Customer Master Files and updates existing files as warranted.
• Handles U.S. Customs documents.

Skills & Qualifications

• HS diploma or equivalent required.
• Senior-level service, production, or support role with significant responsibility.
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge.
• 1 year experience in customer service or imports.
• Fluency in a foreign language is a plus.
• Strong customer service skills preferred.

Employee Benefits & Incentives

• Competitive Pay.
• Bonus/Incentive Programs.
• Retirement Savings – 401(k) with company match.
• Medical, Dental, Vision, well-being programs.
• Tuition Reimbursement.
• Generous Paid Time Off – Starting at 4 Weeks (Full‑Time/Part‑Time).
• Paid Leave.
• Employee Discount Program.
• Employee Assistance & Work‑Life Program.
• Outstanding training opportunities.
• Participation in DPS (Denied Party Screening).

Equal Employment Opportunity

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.