Fast-Track Residential Flooring Installation Coordinator

50Floor; Garner (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Premium 401k Plan with 3% match

Medical Insurance with Health Savings

Dental Insurance

Vision Insurance

Life Insurance and AD&D

Short-term & Long-term Disability

Vacation time that grows with years of

Employee discount program

Paid Holidays

Job summary

50Floor is hiring an Operations Associate in Garner, NC for an in-person full-time role. The position coordinates cross-functional teams—installers, customers, and internal staff—to ensure residential flooring projects are scheduled, measured, and completed accurately and on time.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects while communicating with various departments.

Qualifications

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including some Saturdays, with potential after-hours calls

Responsibilities

• Coordinate installation schedules and ensure quick-turn projects (2–7 days from sale) are completed on time
• Review floor plan measurements and Measure Square outputs for accuracy
• Verify customer deposits, down payments, and financing holds are properly documented
• Order and track materials via vendor portals to ensure timely installation readiness
• Monitor material readiness and move up installations when possible
• Contact customers promptly to schedule installs when teams aren’t confirmed; manage rescheduling
• Onboard new clients with welcome calls and be the primary contact for scheduling updates
• Handle calls from the Call Center regarding active jobs and resolve inquiries promptly
• Identify process bottlenecks and propose improvements to reduce delays and costs

Job description

50Floor is hiring an Operations Associate in Garner, NC for an in-person full-time role. The position coordinates cross-functional teams—installers, customers, and internal staff—to ensure residential flooring projects are scheduled, measured, and completed accurately and on time.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects while communicating with various departments.