Customer-First Flooring Installation Coordinator

Service Pros Installation Group, INC.; Virginia; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dental Insurance

401K Company Match

PTO - Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator to help ensure customer satisfaction by coordinating installs and liaising with Lowe's Installed Sales staff and contractors.

The role focuses on administrative support, reviewing contracts, scheduling, inventory staging, and follow-up to guarantee successful flooring projects, with a day shift and emphasis on high-quality service.

Qualifications

• High school diploma or GED with 1–2 years related experience; customer service experience is a plus.
• Basic computer skills across screens, databases, spreadsheets, email, and word processing.

Responsibilities

• Reviews work orders for accuracy and resolves labor/product issues.
• Schedules customers and contractors for installations and appointments.
• Reviews project details with the contractor prior to installation.
• Handles customer complaints and follow-up calls.
• Maintains inventory levels and stages materials for crew loads.
• Loads/unloads trucks as needed.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

High school diploma or GED

Tools

MS Office

Database software

Job description

Service Pros Installation Group is seeking a Flooring Installation Coordinator to help ensure customer satisfaction by coordinating installs and liaising with Lowe's Installed Sales staff and contractors.

The role focuses on administrative support, reviewing contracts, scheduling, inventory staging, and follow-up to guarantee successful flooring projects, with a day shift and emphasis on high-quality service.