Warehouse Operations Associate / Installation Coordinator

50Floor; Garner (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Premium 401k Plan with 3% match

Medical Insurance with Health Savings

Dental Insurance

Vision Insurance

Life Insurance and AD&D

Short-term & Long-term Disability

Vacation time that grows with years of

Employee discount program

Paid Holidays

Job summary

50Floor is hiring an Operations Associate in Garner, NC for an in-person full-time role. The position coordinates cross-functional teams—installers, customers, and internal staff—to ensure residential flooring projects are scheduled, measured, and completed accurately and on time.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects while communicating with various departments.

Qualifications

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including some Saturdays, with potential after-hours calls

Responsibilities

• Coordinate installation schedules and ensure quick-turn projects (2–7 days from sale) are completed on time
• Review floor plan measurements and Measure Square outputs for accuracy
• Verify customer deposits, down payments, and financing holds are properly documented
• Order and track materials via vendor portals to ensure timely installation readiness
• Monitor material readiness and move up installations when possible
• Contact customers promptly to schedule installs when teams aren’t confirmed; manage rescheduling
• Onboard new clients with welcome calls and be the primary contact for scheduling updates
• Handle calls from the Call Center regarding active jobs and resolve inquiries promptly
• Identify process bottlenecks and propose improvements to reduce delays and costs

Job description

Job Title: Operations Associate

Type: Full Time

Salary: $50,000-55,000

What We're Looking For...

This is an operations coordination role, not a supply chain, logistics, or procurement position.

The Operations Associate works cross-functionally with installers, customers, call center representatives, and internal operations teams to coordinate and facilitate the successful completion of residential flooring projects. This position focuses on scheduling, communication, project coordination, and resolving operational issues to ensure projects are completed accurately and within established timelines.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple projects while communicating with various departments and stakeholders. Success in this role comes from keeping projects moving, anticipating potential delays, and ensuring all parties are aligned throughout the installation process.

What You'll Do...

• Installation Coordination for Quick-Turn Jobs Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.
• Measure Square Output Verification Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.
• Deposit and Financing Verification Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
• Material Procurement Order and track materials through vendor portals, ensuring timely availability for scheduled installations.
• Installation Acceleration Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.
• Job Scheduling & Rescheduling Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.
• Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.
• Customer Call Handling Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.
• Process Improvement Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.

What's Needed to Succeed...

• Strong management skills
• Positive and professional with the ability to maintain a calm demeanor during hectic periods
• Customer-oriented approach and desire to assist others
• Ability to work as a team
• Excellent written and verbal communication
• Strong time management skills and ability to prioritize work
• Must work well with limited direction using independent judgment
• Demonstrate a sense of urgency

What's Required...

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.

Benefits and Perks We Offer...

• Casual work environment
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• An employee discount purchasing program

About 50Floor...

For over 10 years, 50Floor has been on a mission to provide quality flooring at affordable prices by providing customers with a convenient and enjoyable in-home shopping experience.

Since the beginning, we have been lucky to have countless dedicated employees, Sales Representatives, and installation experts who have made 50Floor the company we are today.

We strive to exceed each customer's expectations by offering a unique buying experience and superior service through final installation and beyond. Whether a homeowner is looking for a classic style or the latest flooring trends, they can count on our knowledgeable, well-trained staff to provide a comfortable and professional purchasing experience.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives - their homes. At 50Floor, we create spaces that bring families together at an affordable price. Based in Atlanta, Georgia, 50Floor serves customers out of our branch offices in multiple states and locations across the US. Our growth and achievements can be traced back to a single common denominator - The desire to be the best. We invite you to join our growing team today and become part of the 50Floor family.

See our website at 50Floor.com