Installation Project Coordinator — Fast-Paced Scheduling

Express Flooring; Hayward (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and 
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Free virtual healthcare for employees

Health Savings Account (HDHP)

401(k) with company match

Paid PTO, bereavement leave, and more

Job summary

Express Flooring is seeking an Installation Coordinator to manage the scheduling, coordination, and communication of residential installation projects through our contracted vendor network.

You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service or customer support experience.
• Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt quickly when issues arise.
• Ability to manage multiple projects while maintaining accurate records and attention to detail.
• Experience with scheduling, inventory management, or project tracking software preferred.
• A team-oriented mindset with a commitment to delivering exceptional customer service.
• Proficiency with Microsoft Office and other computer-based systems.
• Forklift certification or prior forklift experience.

Responsibilities

• Coordinate installation schedules, customer appointments, and contractor timelines.
• Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner.
• Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues.
• Maintain accurate and up-to-date project notes, customer records, and installation details.
• Build strong relationships with contractors and customers to help deliver a seamless installation experience.
• Monitor inventory levels and assist with staging materials for crew loadouts.
• Support the loading and unloading of materials and trucks as needed.
• Track project performance and assist with daily, weekly, and monthly KPI reporting.
• Provide cross-functional support to internal teams when needed.
• Deliver exceptional customer service throughout every stage of the project.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Express Flooring is seeking an Installation Coordinator to manage the scheduling, coordination, and communication of residential installation projects through our contracted vendor network.

You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.