Fast-Paced Automotive Service Advisor - Customer-Focused

Liberty Ford Brunswick; Brunswick (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay starting at $50,000

Four Medical Plan Options

Health Savings Accounts

Dental & Vision

Employee Assistance Program

Traditional and Roth 401(k)

401(k) Employer Match

Education Reimbursement Plan

Paid Time Off - 40 hours after 90 days

7 Paid Holidays

Referral Program

Employer Paid Life Insurance

Short-Term and Long-Term Disability

Voluntary Term and Universal Life

Supplemental Insurance Options

Discounts on New & Used Vehicles

Discounts on Service & Parts

Job summary

Liberty Ford Brunswick is seeking an Automotive Service Advisor to greet customers, capture vehicle information, and communicate maintenance needs. You will prepare cost estimates for labor and parts, monitor repair progress, and keep customers informed throughout the day.

The role emphasizes customer service, accuracy, and teamwork within a Ford dealership environment. A long-term career with growth opportunities is encouraged across a supportive team.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year in a service department is preferred.
• Strong communication and computer skills are needed.
• Ability to lift up to 50 pounds and work on your feet.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress.
• Update customers frequently on vehicle status.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Computer skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Liberty Ford Brunswick is seeking an Automotive Service Advisor to greet customers, capture vehicle information, and communicate maintenance needs. You will prepare cost estimates for labor and parts, monitor repair progress, and keep customers informed throughout the day.

The role emphasizes customer service, accuracy, and teamwork within a Ford dealership environment. A long-term career with growth opportunities is encouraged across a supportive team.